We’re Here to Help!
Welcome to the Pixel Kitten Games Support Center!
Having trouble with the game, experiencing a technical issue, or have a question? We’re here to help. Check out the frequently asked questions below or contact us directly, and we’ll do our best to assist you.
Frequently Asked Questions
1. My game is crashing or not loading. What should I do?
Try the following steps:
- Close the game completely and reopen it.
- Make sure your device’s operating system is up to date.
- Update the game to the latest available version.
- Restart your device.
- Ensure that your device has enough free storage space.
If the problem continues, contact us with your device model and a description of the issue.
2. My game progress has disappeared. Can I recover it?
If you are using Steam, the game supports cloud saves, try signing in with the same account you used previously. If you are using iOS, we don’t have cloud synchronization so all data is only stored on your local device.
Note: Game progress may not be recoverable if it was stored only on your device and the game’s data was deleted.
3. I purchased something but did not receive it. What should I do?
We’re sorry for the inconvenience. Please try restarting the game and checking your purchase history. If you are on iOS, try to use the “Restore Purchases” option in the settings. If the item is still missing, contact Apple with your purchase receipt, the item purchased, and the approximate purchase date to ask for a refund.
Never send us your password or full payment card details.
4. How can I report a bug or technical problem?
We appreciate your feedback!
Please email us with a description of the issue, the steps needed to reproduce it, your device model, and your game version. Screenshots or screen recordings can also help us investigate the problem.
5. How can I share feedback or suggest a new feature?
We love hearing from our players! Send us your suggestions, ideas, or feedback using the contact details below. Your feedback helps us improve the game.
6. How can I ask a question about privacy or my personal data?
For questions about privacy, personal information, or data deletion requests, please review our Privacy Policy or contact us directly using the email address below.
Contact Support
Still need help? Get in touch with us.
Email: contact@pixelkittengames.com
Game: Lexcell
Developer: Pixel Kitten Games
When contacting us, please include:
- Your device model and operating system.
- Your game version.
- A clear description of your issue.
- Any relevant screenshots or purchase receipts, if applicable.
Please do not include passwords, payment card details, or other sensitive information in your support request.
We aim to respond to support requests as soon as reasonably possible. Response times may vary depending on the nature and volume of requests.
Thank You for Playing!
Thank you for playing Lexcell and being part of our community. We appreciate your support and are always looking for ways to make your gaming experience better.
Have fun, and happy gaming!